First Impression Coordinator - PT/FT

Company Description

The Navarre Beach Area Chamber of Commerce (NBACOC) is a vibrant organization with 500 business, civic, non-profit and individual members, serving as a collective voice for their interests. For more than 50 years the NBACOC has been working every day to make the Navarre area a better place to live, work and visit. The NBACOC strives to be the voice of the Business Community for a better Navarre. If you like to be at the center of the action, then the Chamber is the place to be. You will have the chance to establish relationships with every business in the Navarre area. The Chamber strengthens our community as a champion for small businesses.

Role Description

This position is an essential role at the NBACOC, as they will be the first impression to all visitors and guests to The Navarre Chamber Information Center, home of the NBACOC, the Ira Mae Hewatt Bruce Conference Room, the Navarre Chamber Foundation, The American Realty of Florida, PrimeLending Navarre, along with satellite offices for the Florida Small Business Development Center at UWF, Emerald Coast Association of Realtors, and Hudson, Peden & Associates, CPAs.

The ideal candidate will be someone who exudes positivity and finds joy simply in saying “hello!”, and helping others, even when the questions may be off-the-wall. They must be a strong and confident communicator, self-motivated, organized and tech-savvy, with a clear focus on high quality customer support; possess excellent time management skills; a love for organizing; and comfortable dealing with a broad spectrum of business industries and people.

Responsibilities and Duties

• Enthusiastically greets and assists all visitors (in person at our facility and/or digitally through phone/email communication) and provides services such as community information, relocation information, forwarding calls, accepting payments, receiving & signing for deliveries, and more.
• Manages the scheduling, coordination and communication for all conference room rentals in the facility.
• Responsible for maintaining, organizing, ordering and restocking all aspects of the NBACOC, as well as the overall cleanliness, organization, and maintenance of the building.
• Effectively assist with notebooks for the Chamber Board of Directors and Committee Chairs.
• Contributes to the membership retention plan, proactively calling existing member businesses.
• Handles updating member information as needed.
• Replenish new member & relocation packets.
• Assists the Navigators Team with distribution of member decals and welcome packets.
• Responsible for managing and organizing all storage in the facility.
• Oversee Welcome Signage on the TVs in the lobby and conference room 
• Manages naming rights and sponsorships related to the building.
• Manages the facility’s music system and is the first line of defense for all technology questions related to the building. 
• Provide operational support of payment processing and weekly deposits, as needed.
• Assist with planning events by organizing RSVPs, sending reminders, and creating post event surveys, as appropriate.
• Maintain ChamberMaster CRM database daily for invoicing, tracking membership due dates, and marketing member businesses.
• Ensure all new members’ profiles are inputted correctly into the online membership directory in a timely fashion and follow up for missing information.
• Maintain a membership retention plan to include onboarding and educating members about the mission and benefits of the Chamber.
• Promote the benefits of the Chamber and sell new memberships.
• Communicate regularly with members to ensure satisfaction with their membership.
• Create weekly membership E-Newsletter in Constant Contact. 
• Create regular Constant Contact marketing emails & e-blasts and update the contacts list.
• Document all work processes and procedures thoroughly and accurately.
• Serve as staff support for Chamber events, seminars, retreats, social events, and special meetings as directed by the President & CEO.
• Support all staff members & their needs, as requested.
• This position requires occasional after-hours and weekend work.
• Consistently communicate with President/CEO and other Chamber staff, volunteers, committees, and members.
• Serve as the Executive Assistant to the President & CEO, assisting in all projects as assigned. This includes calendar management, placing calls on behalf of the CEO, research projects and more.

Desired Experience and Required Attributes:

• High school diploma, some college, or college degree preferred.
• A minimum of two (2) years relevant customer service and/or sales experience.
• Comfortable with accountability, takes ownership of your work.
• Strong time management & organizational skills required.
• Enthusiasm and a positive attitude, ability to maintain grace under pressure.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Team-player mentality, and willingness to support colleagues even if it’s outside of job description.
• Passion for talking to people, relationship building, and building bridges.
• Ability to lift up to 40 lbs. with ease and willingness to roll up your sleeves for event set up.
• Technically proficient with working capabilities in the following programs: Microsoft Office Suite with excellent skills in Outlook, Word, Excel & PowerPoint, along with Canva.
• The ideal candidate should have working knowledge or be willing to learn these platforms, and others to include: ChamberMaster & GrowthZone, Zoom, Microsoft Teams, Quickbooks, etc.
• Other duties assigned by the Chamber President & CEO

Interested candidates will submit a resume and cover letter to Chanda.Ryan@NavarreChamber.com.